Anti-Money Laundering & Financial Crime Policy

1. Introduction

Debt Help Support is committed to maintaining high standards of integrity, transparency and legal compliance.

We recognise the importance of preventing money laundering, terrorist financing, fraud and other forms of financial crime.

2. Purpose Of This Policy

This policy sets out our commitment to:

• Preventing financial crime.
• Conducting business responsibly.
• Maintaining appropriate due diligence procedures.
• Complying with applicable legal and regulatory requirements.
• Identifying and reporting suspicious activity where appropriate.

3. Nature Of Our Business

Debt Help Support operates as a debt solutions comparison and introduction service.

We do not:

• Accept customer deposits.
• Hold client money.
• Process customer payments.
• Provide banking services.
• Offer investment products.
• Facilitate money transfers.

Our primary role is to connect individuals seeking debt assistance with carefully selected third-party providers.

4. Risk-Based Approach

We adopt a risk-based approach to financial crime prevention.

Factors considered may include:

• Nature of the enquiry.
• Unusual customer behaviour.
• Suspicious information provided.
• Evidence of identity misuse.
• Potential fraud indicators.

Higher-risk situations may be subject to additional review.

5. Customer Information

Where information is collected through our website, we may request:

• Full name
• Contact details
• General financial information
• Other information necessary to process an enquiry

Information collected is handled in accordance with our Privacy Policy and Data Protection Policy.

6. Third-Party Due Diligence

Debt Help Support seeks to work with reputable service providers.

Before entering into commercial relationships, we may undertake reasonable checks, including:

• Business verification
• Company registration verification
• Website review
• Reputation checks
• Compliance reviews where appropriate

7. Suspicious Activity

Examples of suspicious activity may include:

• False identity information
• Misrepresentation of circumstances
• Fraudulent documentation
• Attempts to conceal identity
• Unusual or inconsistent information

Where suspicious activity is identified, further action may be taken as appropriate.

8. Record Keeping

We maintain records relating to:

• Customer enquiries
• Business relationships
• Compliance activities
• Complaints and investigations

Records are retained securely and only for as long as necessary to fulfil legal and operational requirements.

9. Staff Responsibilities

Individuals involved in customer interactions should:

• Remain alert to suspicious behaviour.
• Follow internal procedures.
• Report concerns promptly.
• Maintain confidentiality.

10. Data Protection

All information collected for compliance purposes is processed in accordance with:

• UK GDPR
• Data Protection Act 2018
• Our Privacy Policy
• Our Data Protection Policy

11. Policy Review

This policy will be reviewed periodically and updated where necessary to reflect legal, regulatory and operational changes.