Privacy Policy

1. Introduction

Debt Help Support is committed to protecting your privacy and handling your personal information responsibly.

Debt Help Support is a trading name of Fair Vantage Solutions Ltd, registered in England and Wales under Company Number 17096236.

2. Who We Are

Debt Help Support operates as a debt solutions comparison and introduction service. We help consumers explore debt solution options and may introduce users to carefully selected third-party providers.

We do not provide debt advice, financial advice, debt counselling, insolvency services or credit brokerage services.

3. Information We Collect

We may collect the following information:

Personal Information

• First Name
• Last Name
• Email Address
• Telephone Number
• Postcode

Financial Information

• Debt Amount
• Employment Status
• Homeownership Status
• General financial circumstances

Technical Information

• IP Address
• Browser Type
• Device Information
• Website Usage Data

4. How We Use Your Information

We use your information to:

• Assess your enquiry
• Match you with suitable debt solution providers
• Contact you regarding your enquiry
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and misuse

5. Sharing Your Information

Where appropriate, we may share your information with carefully selected third-party debt solution providers.

These providers may contact you regarding debt solutions that may be relevant to your circumstances.

We do not sell personal information to unrelated third parties.

6. Lawful Basis For Processing

We process personal information under one or more of the following lawful bases:

Consent

Where you have provided consent through our website forms.

Legitimate Interests

To operate and improve our services.

Legal Obligations

Where processing is required by law.

7. Marketing Communications

Where you have provided consent, we may contact you by:

• Telephone
• Email
• SMS

You may withdraw your consent at any time by contacting: admin@debthelpsupport.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

• SSL encryption
• Secure hosting environments
• Access controls
• Password protection
• Staff access restrictions

Despite our efforts, no method of transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

Retention periods may vary depending on the nature of the enquiry and applicable legal requirements.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests should be sent to: admin@debthelpsupport.co.uk

11. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Further details are available in our Cookie Policy.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party website they visit.

13. Complaints

If you have concerns about how we handle your personal information, please contact: admin@debthelpsupport.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: ico.org.uk

14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.